Refund and Returns Policy
Effective date: 23 July 2026
Last updated: 12 August 2026
Version: 1.1
1. Who this policy applies to
Evolve Within is a sole-trader business based in England & Wales. This policy covers all digital products and memberships purchased through the Evolve Within website, including:
- Digital downloads (e.g., Affirmation Card Deck, workbooks, guided reflections)
- Online courses and self-paced programmes
- Membership subscriptions (Your Place membership)
2. Your legal cancellation right
Under the UK Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel a purchase of digital content. However, this right does not apply once you have begun downloading or accessing the content, if you have expressly agreed to this and acknowledged that you lose your cancellation right by doing so.
At checkout, you will be asked to confirm: “I understand that once I download this product, I give up my 14-day right to cancel and cannot change my mind.” This is a legally required step for digital downloads under UK consumer law.
By confirming this, you agree that you lose your 14-day cancellation right once you access the download. That is a separate thing from the 14-day money-back guarantee in section 3, which stands whatever you confirm at checkout, and it does not affect your rights under the Consumer Rights Act 2015 (section 10).
3. Digital product refunds
There is no satisfaction guarantee on the digital products: no refund because a product did not change you, and no refund for changing your mind once you have downloaded it. One guarantee is given instead.
14 days, if it is not what the page said it was. If what you receive does not match the description on the product page, tell me within 14 days of buying it and you get your money back in full. That is the one ground on which a refund is given.
“Does not match the description” means something the page said you would receive is not there, or is not what was listed. In practice:
- a stage, section, workbook, journal, assessment or recording the page listed is missing;
- there are fewer stages, exercises or recordings than the page said there would be;
- a format the page listed is not included — a fillable PDF, a print size, a transcript;
- what you receive is not the product the page described.
It does not mean that you wanted more than was listed, that it did not feel the way you hoped, or that you have changed your mind. Those are not covered.
If a refund is agreed, it goes back to the card or account you paid with within 14 days of it being agreed, with nothing deducted. (That is how long the money takes to be returned; it is not the same thing as the 14-day window for claiming.)
4. How to request a refund (Digital Products)
Email connect@evolvewithin.co.uk with:
- Your order number
- The date of purchase
- What was missing, or different from what the product page said you would receive
I am one person rather than a rota, so no reply time is promised — but I read every email myself and I answer it myself. If a refund is agreed, it is processed to your original payment method within 14 days of it being agreed.
5. Faulty or corrupted files
If a digital file will not open, is missing pages, is corrupted, or the download itself fails, email connect@evolvewithin.co.uk and I will send you a working copy. There is no time limit on this. A file that will not work is put right by replacing it, so that you end up with the thing you paid for.
6. Membership refunds and cancellations
Your Place membership is a recurring subscription service billed monthly or annually, depending on your chosen plan.
6.1 Cancellation
You can cancel your membership at any time via your account dashboard or by emailing connect@evolvewithin.co.uk. Cancellation takes effect at the end of your current billing cycle — you will retain access to all member benefits until that date, and no further charges will be taken.
6.2 Pause
If you need a break but want to keep your membership on pause, you can pause your subscription for up to 3 months. After 3 months, your membership will automatically cancel.
6.3 Refunds for membership
Membership subscriptions are non-refundable once your billing cycle has begun. This is because you have immediate access to all member content and benefits (member dashboard, support library, community, etc.), which constitutes consumption of the service.
However, if you have a genuine technical issue preventing you from accessing your membership (e.g., login failures, access errors), email us within 14 days of purchase and we will investigate and offer a refund or fix if appropriate.
6.4 Billing issues
If you are charged twice for the same membership, or charged when you have already cancelled, email us immediately with proof (screenshot of your account or billing statement). We will investigate and refund any erroneous charges within 5–10 business days.
7. Payment processor terms
Purchases are processed via WooPayments and PayPal. Their own payment processor terms, dispute policies, and fraud protections may also apply. If you dispute a charge with your bank or payment provider (a “chargeback”), the payment processor may investigate and resolve the dispute according to their terms.
8. Changes to this policy
We may update this policy from time to time as our products or business practices evolve. The version in force at the time of your purchase applies to that purchase. If we make material changes, we will notify you by email (if you’re subscribed) or post an update here.
9. Contact us
Evolve Within
A UK sole-trader business
England & Wales
Email: connect@evolvewithin.co.uk
If you have questions about this Refund and Returns Policy or wish to request a refund, please email us above.
10. Your legal rights
Nothing here reduces your rights under the Consumer Rights Act 2015. Digital content must be as described, of satisfactory quality, and fit for any purpose you told me about before buying. If it is not, you are entitled to have it put right or replaced, and to a reduction in the price — up to the full price — if that cannot be done. Those rights stand whatever this page says.
This Refund and Returns Policy was prepared in accordance with UK Consumer Contracts Regulations 2013, the Consumer Rights Act 2015 and UK consumer law. Last reviewed and updated: 12 August 2026.