Refund and Returns Policy
Effective date: 23 July 2026
Last updated: 23 July 2026
Version: 1.0
1. Who this policy applies to
Evolve Within is a sole-trader business based in England & Wales. This policy covers all digital products and memberships purchased through the Evolve Within website, including:
- Digital downloads (e.g., Affirmation Card Deck, workbooks, guided reflections)
- Online courses and self-paced programmes
- Membership subscriptions (Your Place membership)
2. Your legal cancellation right
Under the UK Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel a purchase of digital content. However, this right does not apply once you have begun downloading or accessing the content, if you have expressly agreed to this and acknowledged that you lose your cancellation right by doing so.
At checkout, you will be asked to confirm: “I understand that once I download this product, I cannot cancel my order and I will not be refunded.” This is a legally required step for digital downloads under UK consumer law.
By confirming this, you agree that you lose your 14-day cancellation right once you access the download.
3. Digital product refunds
If a digital product genuinely isn’t right for you, you can request a refund within 14 days of purchase, even if you have downloaded the file. We ask that you tell us what didn’t work — not to gatekeep the refund, but because your feedback helps us improve the product.
Refunds will not be issued if:
- Your request is made more than 14 days after purchase.
- You have used the product for its intended purpose over an extended period (e.g., completed a workbook, worked through a programme, etc.).
- You simply changed your mind but have otherwise used the product.
In these cases, we will politely decline but remain open to feedback about how we can improve.
4. How to request a refund (Digital Products)
Email connect@evolvewithin.co.uk with:
- Your order number
- The date of purchase
- A brief explanation of what didn’t work for you
We aim to respond within 2 business days. If your refund is approved, we will process it to your original payment method within 5–10 business days.
5. Faulty or corrupted files
If a digital file won’t open, is missing pages, is corrupted, or is otherwise faulty, email us and we will send a corrected file or a full refund, regardless of the 14-day window. We want you to receive exactly what you paid for.
6. Membership refunds and cancellations
Your Place membership is a recurring subscription service billed monthly or annually, depending on your chosen plan.
6.1 Cancellation
You can cancel your membership at any time via your account dashboard or by emailing connect@evolvewithin.co.uk. Cancellation takes effect at the end of your current billing cycle — you will retain access to all member benefits until that date, and no further charges will be taken.
6.2 Pause
If you need a break but want to keep your membership on pause, you can pause your subscription for up to 3 months. After 3 months, your membership will automatically cancel.
6.3 Refunds for membership
Membership subscriptions are non-refundable once your billing cycle has begun. This is because you have immediate access to all member content and benefits (member dashboard, support library, community, etc.), which constitutes consumption of the service.
However, if you have a genuine technical issue preventing you from accessing your membership (e.g., login failures, access errors), email us within 14 days of purchase and we will investigate and offer a refund or fix if appropriate.
6.4 Billing issues
If you are charged twice for the same membership, or charged when you have already cancelled, email us immediately with proof (screenshot of your account or billing statement). We will investigate and refund any erroneous charges within 5–10 business days.
7. Payment processor terms
Purchases are processed via WooPayments and PayPal. Their own payment processor terms, dispute policies, and fraud protections may also apply. If you dispute a charge with your bank or payment provider (a “chargeback”), the payment processor may investigate and resolve the dispute according to their terms.
8. Changes to this policy
We may update this policy from time to time as our products or business practices evolve. The version in force at the time of your purchase applies to that purchase. If we make material changes, we will notify you by email (if you’re subscribed) or post an update here.
9. Contact us
Evolve Within
A UK sole-trader business
England & Wales
Email: connect@evolvewithin.co.uk
If you have questions about this Refund and Returns Policy or wish to request a refund, please email us above.
This Refund and Returns Policy was prepared in accordance with UK Consumer Contracts Regulations 2013 and UK consumer law. Last reviewed and updated: 23 July 2026.